Freedom of Information Act

Publication Scheme

Introduction

Welcome to the Trescobeas Surgery’s Publication Scheme. This is a guide to the General Practitioners within the partnership as required by the Freedom of Information Act 2000.

The Partnership is made up of 5 Partners:

Dr Phil Burnett
Dr Phil Dommett
Dr Mark Reeves
Dr David Miller
Dr Carol Clark

How much does this publication cost?

All the information is free, unless otherwise specified in each Class. Multiple copies will be charged at 10p per sheet, postage will be charged at current Royal Mail postage rates.

How is the information made available?

All the information in the publication is available from the Practice on paper and on the practice web site.

Classes of information available on the Practice web site are indicated. Initial requests for information should be directed to the Practice Manager Mr R S Fox. Please contact him on 01326-434876.

Your rights to information

• In addition to accessing the information identified in the publication scheme, you are entitled to request information about Trescobeas Surgery under the NHS openness code 1995.
• The Freedom of Information Act 2000 recognises that members of the public have a right to know how public services are organised and run, how much they cost and how decisions are made.
• From January 1st 2005 it has obliged General Practice to respond to requests about information that it holds, and is recorded in any format and it will create a right of access to that information. These rights are subject to some exemptions  to be taken into consideration before deciding what information it can release.
• New environmental information regulations will enable similar access to environmental information under the Freedom of Information Act 2000.
• Under the Data Protection Act 1998, you are also entitled to access your clinical records or any other personal information held about you. You may contact Mr Simon Fox on 01326-434876 or ask at the reception desk to do this.

Feedback

If you have any queries, comments or complaints, including how requests for information from the publication scheme have been handled, please contact the Practice Manager on 01326-434876 or write to him at: Trescobeas Surgery, Trescobeas Road, Falmouth, Cornwall TR11 2 UN. You can also email him at: simon.fox@trescobeas.cornwall.nhs.uk

Classes of information

All the information at Trescobeas Surgery is held, retained and destroyed in accordance with NHS guidelines. Our commitment to publish information excludes any information which can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. Where individual classes are subject to exemptions, the main reasons are e.g. the protection of commercial interests and personal information under the Data Protection Act 1998. This applies to all classes within the publication scheme.

The information on this scheme is grouped into the following broad categories:

In relation the NHS family, this practice is contracted to Cornwall & Isles of Scilly Primary Care Trust, which in turn is responsible to South West Peninsula Strategic Health Authority. The practice is assisted with some administrative tasks by the Primary Care Support Agency.

The partners mainly use the Royal Cornwall Hospitals Trust for referrals to secondary care, along with Cornwall Partnership Trust for Mental Health and Learning Disabilities.

The practice has a team of attached staff including District Nurses, Health Visitors, Midwives, Social Services and a Community Matron. In addition the practice has an in-house Psychology and Counselling service and a Discharge Liaison Nurse.

The District Nurses can be contacted directly on 01326-434885 (this phone has Voicemail) or via reception.

The Health Visitors can be contacted directly on 01326-434782 (this phone has Voicemail)

The Discharge Liaison Nurse can be contacted directly on 01326-213258 (this phone has Voicemail) or via reception – 01326-315615

The Social Services can be contacted via 01872-278533.

The Midwife can be contacted via reception.

The Community Matron can be contacted via reception on 01326-315615

The Psychology and Counselling Service can be contacted on 01326-213256

From time to time the partners may refer to other secondary care providers not listed here, for further information please contact Mrs Elaine Miller, the Medical Secretary on 01326-213256 or ask for her at the reception desk.

General information on Healthcare Services in Cornwall is available on the following website, http://www.southwest.nhs.uk/index.htm

This Practice aims to follow the National Institute for Clinical Excellence and National Service Framework guidelines.

A full list of General Practices in this area is available from Cornwall & Isles of Scilly Primary Care Trust www.cornwall.nhs.uk/ciospct

This Practice covers an area of some 6 miles radius from the Practice site.

The Key personnel at the Practice are as follows:

PARTNERS

We have 4 part time Practice Nurses:

Penny Cook
Gill Curgenven
Gail Banfield
Alison Ransom

We have 3 part time Health Care Assistants:

Alison Fry
Tracy Barrett
Susan Crowle

The Practice has the following Attached Staff

Practice Manager - Mr Simon Fox

Reception Manager - Mrs Christine Bayton

The Practice has a team of 12 other staff made up of Receptionists, Secretaries and administration assistants.

A full list of the medical services offered by this Practice, along with the times of surgeries and clinics and services available out of hours is all listed in our Practice Leaflet or the practice web site.

This is available free of charge from our reception desk or by contacting Mrs Alison Michell on 01326-213257, alternatively you may write to her at Trescobeas Surgery, Trescobeas Road, Falmouth, TR11 2UN.

The Practice has a full list of Protocols for all the clinical procedures it carries out. Copies of these are available on request from Mr Simon Fox. A copy of the protocol that is directly related to your clinical treatment is free of charge, any further copies, or copies not relating to your clinical treatment, will be charged at 10p per sheet plus postage costs at standard Royal Mail rates.

Trescobeas Surgery holds a General Medical Services contract with Cornwall & Isles of Scilly Primary Care Trust and receives funding from them in exchange for services provided for patients.  The non-prescribing Practice Funding in the year 2008 to 2009 is £11,698,000

The Practice prescribing funding for the year 2008 - 2009 is £1,373,000.

The nGMS Contract which was introduced on April 2004 requires General Practice to attain certain targets in a number of domains. For each target attained the Practice is awarded points against which, at the end of each year, money is paid. The maximum points are 1050. The domains are:

Clinical – there are 10 Clinical domains accruing a total of 500 points. These are:

• Coronary Heart Disease (CHD)
• Stroke and Transient Ischaemic Attacks (TIA)
• Hypertension
• Diabetes
• Chronic Obstructive Pulmonary Disease (COPD)
• Epilepsy
• Hypothyroidism
• Cancer
• Mental Health
• Asthma

Organisational - there are 5 Organisational domains and a number of holistic areas that accrue the remaining points. The Organisational domains are:

• Records
• Information
• Education and Training
• Practice Management
• Medicines Management

In the year 2007-2008 the Practice attained a total of 1048 points. To view the Practice performance go to www.nhs.uk  and you will be able to find the Trescobeas site and navigate yourself to the relevant pages.

Additionally you can view the Practice National and Patient Survey results via the above web site.

For services offered by the practice that are not covered by the funding received from Cornwall & Isles of Scilly Primary Care Trust, the Practice may make a charge. A full list of charges is available for viewing in Reception or you may contact Mrs Michell on 01326-213257. She will be happy to inform you of the charge for specific items or procedures.

There may be circumstances where material cannot be released because it is confidential or commercial information or the appropriate officer designated for these purposes under the Act has taken the view that it may be prejudicial to the conduct of the Practice's affairs.

The Practice can assist members of the public in obtaining information relating to their medical conditions, this may be given out during a consultation with your Doctor or the Nurse. Information that is directly related to your clinical treatment is free of charge, any further copies, or copies not relating to your clinical treatment, will be charged depending on the administration time and purchase costs plus postage costs at standard Royal Mail rates.

Some information relating to clinical issues is available in our practice leaflet, available at reception or from Mrs Alison Michell or via the Practice web site.

The practice follows the NHS complaints procedure, copies are available free of charge from Mr. Simon Fox, Practice Manager on 01326 213250, or write to him at Trescobeas Surgery, Trescobeas Road, Falmouth TR11 2UN. The NHS complaint’s procedure is also available on our web site.

If you wish to make a complaint please write to Mr Simon Fox, Practice Manager, Trescobeas Surgery, Trescobeas Road, Falmouth, TR11 2UN. Cornwall. If you wish to discuss your complaint first please telephone him on 01326 213250.

This Practice adheres to the following policies, details of which can be found on the relevant web sites as shown below:

• Clinical Governance
• Data Protection Act
• Employment Law
• Equal Opportunities
• Disability Discrimination Act
• Freedom of Information Act

In this section we will publish any changes we make to this publication scheme, the criteria on which our information management policies are made and a referral point for all enquiries regarding information management generally in the surgery. We will also publish any proposed changes or additions to publications already available.

The main contact for information management Mr Simon Fox, Practice Manager on 01326 434876, or write to him at Trescobeas Surgery, Trescobeas Road, Falmouth, TR11 2UN, or email simon.fox @ trescobeas.cornwall.nhs.uk.

As of 1st April 2008 there are no changes or proposed changes to this publication scheme.

The cost of providing information to members of the public is listed in the relevant sections, if you require any further information on costs please contact Mrs Alison Michell on 01326 213257 or write to her at Trescobeas Surgery.

Useful Resources

Web sites:

www.informationcommissioner.gov.uk
This is the web site of the information commissioner

www.lcd.gov.uk
This is the web site of the Lord Chancellor's department

www.cornwall.nhs.uk/ciospct
Cornwall & Isles of Scilly Primary Care Trust

www.doh.gov.uk/nhsexec/codemain.htm
NHS Openness code

www.legislation.hmso.gov.uk/acts2002/2000036.htm
Freedom of information act 2000

www.lcd.gov.uk
Codes of practice under sections 45 & 46 or the Freedom of Information act 2000