Book an Appointment

Trescobease operates the Doctors Telephone Call Back (TCB) System. The system is designed to avoid wasting your and the Doctor’s time and ensure that the Doctor has all the information and services available at your consultation.

WHAT THE SYSTEM PROVIDES:-

• Same day access
• Telephone call backs bookable to suit you
• Choice of doctor
• Planned consultations
• Reduced parking problems
• Quick and easy access for follow up
• Telephone call backs bookable in advance
• Appointments bookable in advance
• Continuity of care
• Reduced time off work
• Reduced crowding in waiting room
• Quick and easy access for advice
• Quick and easy access to results

HOW IT WORKS

• When you call for a doctor you will be given a Telephone Call Back (TCB) slot with the appropriate doctor.
• The appropriate doctor will be based on the principle of “continuity of care” – see below - and availability.
• You will be asked for some idea of why you wish a TCB with the doctor – see below
• The doctor will call you back within a 30 minute window of your TCB slot.
• You and he will consult and if required a mutually convenient appointment will be arranged.

CONTINUITY of CARE: The Practice believes in the principle of “Continuity of Care”. As such if a patient has seen one doctor for a specific problem they should continue with that doctor for that problem. This avoids multiple interventions by different doctors which can lead to duplication and errors. This does not preclude a patient seeking a second opinion at any time.

DISCUSSING REASON WITH THE RECEPTIONIST: Some patients would prefer not to discuss their reason for wanting a consultation but there are good reasons why we ask this:

• It allows the patient to see the appropriate clinician. There are some conditions that Nurses deal with rather than the doctors.
• It allows the doctor to have the relevant information available BEFORE calling you back.

The Receptionist will ask using a version of the following phrase:-

 “To ensure that the doctor has all the relevant information to hand when he calls you back, please could you give me an idea of the problem or query.”

PLEASE NOTE YOU ARE NOT REQUIRED TO GIVE A REASON – IF THAT IS THE CASE THEY WILL SIMPLY ENTER “PERSONAL”

PRE-BOOKABLE TCBs: Patients ARE able to pre-book TCB consultations with the doctor as far ahead as the rota allows – AT LEAST ONE MONTH

PLEASE TRY TO AVOID CALLING FOR NON-URGENT MATTERS ON MONDAY MORNINGS

To book your appointment please call us on 01326 315615