Trescobeas operates the doctors Telephone Call Back (TCB)/Telephone Consultation (TC) System. The system is designed to avoid wasting yours and the doctor's time and to ensure that the doctor has all the relevant information available at your consultation.
To book a Telephone Call Back call the surgery on 01326 315615, alternatively these can be booked online.
If you have an on-going problem, please ensure that you book your call back with the doctor that has already been treating you to ensure continuity of care.
What the System Provides
- Same day access
- Telephone call backs bookable to suit you
- Choice of doctor
- Planned consultations
- Reduced parking problems
- Quick and easy access for follow up
- Telephone call backs bookable in advance
- Continuity of care
- Reduced time off work
- Reduced crowding in waiting room
- Quick and easy access for advice
- Quick and easy access to results
- Video Consultations
How the Telephone Call Back System Works
- When you call for a doctor you will be given a Telephone Call Back (TCB) slot with the appropriate doctor.
- The appropriate doctor will be based on the principle of “continuity of care” and availability.
- You will be asked for a brief description of why you wish to speak with the doctor.
- The doctor will call you back within a 30 minute window of your TCB slot.
- If required a mutually convenient face to face appointment will be arranged.
Continuity of Care
The practice believes in the principle of “Continuity of Care”. As such if a patient has seen one doctor for a specific problem they should continue with that doctor for that problem. This avoids multiple interventions by different doctors which can lead to duplication and errors. This does not preclude a patient seeking a second opinion at any time.
Discussing a Reason with the Receptionist
When booking appointments, our trained reception team will ask a number of questions. Asking these questions will ensure that we can get the right type of help for you quickly from the most appropriate member of our practice team.
- This type of appointment system is called Active Signposting and has been designed using NHS England guidance.
- This system has been put into place by the GP Partners so we can get the right type of help for you as quickly as possible. When you contact the surgery our trained reception team will ask you for more information about the medical reason for your contact. This information will be used to direct you to the most appropriate member of our Trescobeas Team.
- All our reception team have received both face-face training by EPI and online training and use red flag protocols devised from national guidance.
Some patients would prefer not to discuss their reason for wanting a consultation but there are good reasons why we ask this:
- It allows the patient to see the appropriate clinician. There are some conditions that nurses deal with rather than the doctors.
- It allows the doctor to have the relevant information available BEFORE calling you back.
Please note you are not required to give a reason – if that is the case they will simply enter “personal”
- Pre-Bookable TCBs: Patients ARE able to pre-book TCB consultations with the doctor as far ahead as the rota allows – at least one month.
- Please try to avoid calling for non-urgent matters on Monday mornings.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
The doctors and nurses frequently need to perform intimate examinations, they may also need to get very close to you to examine your eyes. They will explain the examination to you and why it is necessary. It is common to feel uncomfortable and embarrassed during these examinations however, if you are uncertain or if you would prefer not to have a particular examination, please say so and we will try to offer an alternative.
A chaperone is a witness to a medical examination and they may take on several roles. They can be a moral support to you but also provide a witness to the appropriateness of the examination for both parties.
Our nursing and reception staff are available to chaperone should you, or the doctor/nurse prefer. You may also prefer a friend or relative to chaperone for example if a male practioner is examining a female patient or if you are an unaccompanied under 16 year old. There may be occasions when we are short staffed and unable to offer a chaperone there and then, in this instance the appointment can be re-arranged.
If at any stage you are uncomfortable during this type of examination, or wish to stop the examination please tell the examiner immediately.