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Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Testing and tracing
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
People at high risk
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.
Every year, millions of us visit our GP with minor health problems that can be easily resolved without a doctor's appointment.
It is estimated that every year, 50 million visits to the GP are made for minor ailments such as coughs and colds, mild eczema, and athlete's foot. By visiting your pharmacy instead, you could save yourself time and trouble.
Pharmacists offer professional free health advice at any time - you don't need an appointment. From coughs and colds to aches and pains, they can give you expert help on everyday illnesses. They can answer questions about prescribed and over-the-counter medicines. Your local Pharmacist can also advise on healthy eating.
Pharmacists can also advise on health eating, obesity and giving up smoking. Some pharmacists have private areas where you can talk in confidence. They may suggest you visit your GP for more serious symptoms. It is possible to purchase many medicines from the chemist without a prescription. Watch this short video on how you can get the most out of your local pharmacy
NHS Walk-In Centres offer convenient access to a range of NHS services. You can receive treatment for many ailments including:
Camborne Redruth Community Hospital Walk In Service is our nearest walk in centre. They are open from 0800-2200 7 days a week, including bank holidays. Telephone: 01209 318022.
You do not need to pre book an appointment to see a Doctor or Nurse
Open every week day from 0800 - 2000, the Minor Injuries Unit at Falmouth Hospital should be the first point of contact for wide variety of injuries, from sprains to fractures.
Major A&E departments assess and treat patients who have serious injuries or illnesses. Generally, you should visit A&E or call 999 for emergencies, such as:
If you're injured or seriously ill, you should go, or be taken, to A&E. If an ambulance is needed you can call 999, the emergency phone number in the UK. You can also dial 112, which is the equivalent for the European Union.
Major A&E departments offer access 365 days a year and usually open 24 hours a day. Be aware that not all hospitals have an A&E department.
Whenever patients need to be referred to consultants or clinical specialists, a chat with your GP is needed to get the ball rolling. However, a new service has been introduced this year called ‘Any Qualified Provider’ (AQP).
A brief description of AQP:
The government is using this process to offer patients more choice and improve access whilst still providing high quality care. A number of different NHS services are part of AQP and Cornwall/Southwest has four options;
MSK - Physiotherapy for Neck & Back
Audiology - Hearing tests/Hearing aids
IAPT - Talking/Counselling sessions
Non-obstetric Ultrasounds and MRI
AQP has already been introduced in your area you now have a choice of who you wish to visit for the above services. Each local area will be different, offering you a different selection of service providers. These might include:
GP surgeries Health Centres
High street hearing aid dispensing chains (e.g. Specsavers and Boots)
Charities (e.g. Action for Deafness)
Regardless of which service provider you choose to receive your care will still be free of charge to you as an NHS patient.
Local authorities have recently replaced your local Primary Care Trust (PCT) with Clinical Commissioning Groups (CCG). It is the responsibility of the CCG to advise GPs about who is suitable to be referred to services using the AQP route. For example, a person with multiple disabilities who requires a more complex assessment will be referred to the local NHS hospital.
If you feel that you could benefit from IAPT (Talking therapies) then there are two options through AQP Provider; Outlook South West/BEME or Cornwall Partnership Mental Health Services.
They both offer a range of psychological therapies, which are all available free on the NHS. If you feel that you have any of the following problems, then counselling could help; anxiety, stress, depression, trauma, suicidal thought, as well as other conditions such as OCD. You can be seen in one-to-one sessions or group therapies.
Patients who self-refer or who are referred will be provided with an assessment within 28 days of referral. However, patients are being seen in less time, and patients are being contacted as soon as possible.
If you would like to get in touch with either of the above services please call;
Outlook South West – 01208 871905
Self referral system.
Location - Trescobeas Surgery
Location - Trescobeas Surgery
Cornwall Partnership Mental Health Services – 01208 834600
Patients can self refer
Locations - Bodmin, Threemilestone, Redruth, Pool
If you feel an ‘urgent referral’ is needed please speak to your doctor.
Whiplash associated with disorders
Whiplash associated with disorders
Exclusions; patients who meet any of the following conditions are not appropriate for this service.
Patients who self-refer with this service are waiting less time to be seen be a physiotherapist, rather than being referred by your dr.
Urgent referrals should be offered an initial assessment appointment within 10 working days from the date of referral is received.
Non-urgent referrals should be offered an initial assessment appointment within 6 weeks from the date the referral is received. However, feedback from the Falmouth Physiotherapy Team shows that patients are being seen within 2 weeks.
For a full list please click here:
For more info visit www.ticcs.co.uk
Locatio - Trescobeas Surgery (Falmouth), Truro, Penzance and Mullion.
For more info visit www.judithhandley.co.uk
Location - Truro
For more info visit www.landermedicalpractice.co.uk
For more info visit www.northcornwalphysio.co.uk
Location - Camelford and Wadebridge
For more info visit www.peninsulacomunityhealth.co.uk
Location - Falmouth
For more info visit www.rcht.co.uk
Location - Truro, Penzance, Hayle, and St. Ives
or email: firstname.lastname@example.org
For more info visit www.sandyhillphysio.co.uk
Location St. Austell
A cold is a mild viral infection of the nose, throat, sinuses and upper airways. It can cause nasal stuffiness, a runny nose, sneezing, a sore throat and a cough. Usually it's a self-limiting infection – this means it gets better by itself without the need for treatment.
On average, adults have two to five colds each year and school-age children can have up to eight colds a year. Adults who come into contact with children tend to get more colds. This is because children usually carry more of the virus, for longer.
In the UK, you’re more likely to get a cold during the winter months although the reasons why aren’t fully understood at present.
For most people, a cold will get better on its own within a week of the symptoms starting without any specific treatment. However, there are treatments that can help to ease your symptoms and make you feel more comfortable. These are available from your pharmacy, which means that you can treat yourself, rather than needing to see your GP.
There is no cure for colds. Antibiotics, which treat infections caused by bacteria, don't work on cold viruses.
There are a number of self-help measures that may help to ease the symptoms of a cold.
You should try to make sure you get enough rest if you have a cold. It’s not usually necessary to stay off work or school.
Colds & Flu A factsheet on the causes, symptoms, treatment & prevention of colds & the flu
NHS Choices - is it the common cold or the flu? Colds and flu can share some of the same symptoms (sneezing, coughing, sore throat) but are caused by different viruses, and flu can be much more serious. Find out
Factsheet - Common ColdInformation about the diagnosis, treatment and symptoms of the common cold
Free hearing tests and hearing aids are available to patients through AQP Providers. You will need a referral from your doctor once they have assessed your ears.
Hearing tests are available in Specsavers and many other locations which help accessibility for patients. If you wish to have a hearing aid criteria will only accept 55 year olds or over, and a referral from your doctor.
You will be seen by a qualified hearing professional, follow up appointments will be arranged for you.
Currently within then Hearing tests/Hearing aid services a referral by your doctor will be needed, but we will keep you updated of any changes.
Tel: 01872 254907 - For more info visit www.rcht.nhs.uk
Location: Truro and Penznace.
For more info visit www.northdevonhealth.nhs.uk/audiology
For more info visit www.plymouthhospitals.nhs.uk
For more info visit www.chimehealth.co.uk
Location: Devon and Mid/East Exeter
Location: Falmouth or any local Specavers.
For more info visit www.cornwallchannel.co.uk/regional-hearing-services-ltd-saltash
For more info visit www.expressdiagnostics.co.uk/patients
For more info visit www.outsideclinic.co.uk
Location - Swindon
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