Latest News

NEWS

Assignment of named GP for all new and existing patients - update 21st October 2021

As you may be aware from the note below, Dr Clark has now left Trescobeas Surgery. With her departure, we have had to look at our patient list, and re-assign her patients to a new named GP. At the same time, we have taken the time to review the assignment of patients to GPs in line with the number of sessions that each GP works within the Practice. 

If you have any queries or concerns about this, please can you contact us here to discuss in person. 


Important changes to routine and non-urgent blood test appointments  - Update 23rd Aug 2021

All GP practices are affected by the current national shortage of blood tubes and are taking urgent steps alongside our hospitals to prioritise their use for people with the greatest clinical need. This includes testing for serious conditions such as cancer.  

We are following national guidance which has been issued in response to the shortage. As a result, we need to cancel and delay a number of patient appointments for blood tests deemed routine or non-urgent. If you have a routine blood test appointment the reception team at the surgery will be in touch directly if they need to cancel your appointment, this will be by phone or by text message.

Please be assured that appointments will be rescheduled once the situation has improved, and in line with national guidance. There are a few things you can do if you are affected by this change: 

  • Keep checking our website for regular updates – we will be sharing the latest patient information here as soon as we receive it. 
  • Check your phone for messages from us – we will also be using our patient text service to keep people informed. 
  • Please don’t call or contact us with questions about routine blood tests – we are experiencing exceptional levels of demand at the moment, and your cooperation will help us to reach those without smartphone or internet access with this critical information.  
  • Do get in touch online if your condition worsens or changes so that we can prioritise your blood test if necessary following clinical review

The changes are likely to be in place for at least four weeks. We will keep all our patients regularly updated as the national situation changes. We fully understand the frustration this is likely to cause, and apologise for the inconvenience.  


Message from Dr Clark Update 23rd Aug 2021

Dear Patients,

It is with great sadness that I left Trescobeas Practice on July 31st 2021. I contracted Covid back in March 2020, and continue to struggle with the consequences to my health. My 15 years as a member of the Trescobeas team have been an absolute joy, and I am very proud of what we have achieved together as a practice in supporting the health and wellbeing of our local population. It has been a privilege to be your GP, and I am sorry that I have not been able to say any form of farewell to my patients due to my sudden onset illness. I love being a GP, and remain hopeful that my health will eventually recover and enable me to return to my vocation. Covid is still with us, and I urge you all to take great care, follow all the guidance for staying safe, and especially to look after those you love.

Goodbye all Carol Clark


Summer campaign message = Update 27th July 2021

  • We can all play our part this summer to keep each other safe and make sure people get the help they need, when they need it. If you need health advice this summer, please choose the right health service. kernowccg.nhs.uk/choosewell
  • You’ve chosen a great holiday destination; now choose the right service if you need healthcare advice. #StayCation #HelpUsHelpYou

Self care

  • Did you know you don’t need to see your GP for #HayFever symptoms? Pharmacists can offer advice on how to avoid triggers and treat your hay fever. ow.ly/GJMz30oSfTk #HelpUsHelpYou
  • If you’re staying away from home in self-contained accommodation, make sure that you’ve got some essentials with you including plasters, paracetamol, antiseptic, and order enough of your regular medication from your own GP ahead of your stay away. #Staycation #HelpUsHelpYou
  • Self care helps you to treat common, every day illnesses or injuries. Keep your medicine cabinet stocked up with painkillers, antihistamines, antacids and first aid essentials.

Pharmacy

  • Need medical help? Ask a pharmacist for advice. They’re experts in treating minor health issues like colds, stomach upsets, aches and pains. #HelpUsHelpYou
  • Pharmacists can arrange an emergency supply of medicines if you forget to renew your prescription or bring your medication on holiday, even if you don’t live in Cornwall.

GP

  • Contact NHS 111 if your GP surgery is closed, and you can’t wait for advice. Visit 111.nhs.uk or call 111.
  • Did you know that even if you are on holiday you could get a phone or video consultation with your doctor at home? For GP advice out of hours, contact NHS 111. Visit 111.nhs.uk or call 111. #Staycation #HelpUsHelpYou
  • On holiday in #Cornwall and need health advice? Your own GP is always the best first point of call. Pharmacists can also offer help and treatment with over the counter remedies. #HelpUsHelpYou this Summer. #Staycation

Hospitals

  • A&E isn’t for anything and everything. Please only visit the emergency department for life threatening and emergency conditions. Visit 111.nhs.uk or call 111 if you need urgent medical advice.
  • Please do not turn up at one of our hospitals without contacting 111 first. NHS 111 will be able to assess you and, if you should need it, book you a time slot to make sure you can be seen safely. Visit 111.nhs.uk or call NHS 111.
  • Protect yourself and your loved ones by keeping our emergency department free for those with life and limb-threatening conditions. Not sure what to do? Think 111 first – visit 111.nhs.uk or call NHS 111. #HelpUsHelpYou
  • See the sea on your visit to Cornwall, not our ED and if you need an NHS service, 111 will get you to the right service fast. Visit 111.nhs.uk or call NHS 111.
  • The emergency department is not an alternative to a GP appointment. If your GP practice is closed you can contact NHS 111 which will direct you to the best local service to treat your injury. #HelpUsHelpYou
  • We love our jam first but not our emergency department jammed fast. Visit 111.nhs.uk or call NHS 111 first to find the right health service fast. #HelpUsHelpYou
  • When you need urgent, but not emergency, care please contact 111 and the team can direct you to the best service. Please don’t turn up at the emergency department, minor injury units, or our urgent treatment centre without contacting 111 first.

We have upgraded our surgery leaflet, click to download: Trescobeas Surgery Leaflet 2021 - Update June 2021


General Practice Data for Planning and Research (GPDPR)- Click Here for our Privacy Notice and Opt Out Form - update May 2021


Would you like to recieve SMS or Email for appointment reminder/ results or any other communication.

YES or NO please complete this form by clicking SMS/Email consent form


Dear Patients,

In recent weeks there has been a great deal of publicity about general practice and their desire to avoid seeing patients; this isn’t the case.

Our reception team are coming under a great deal of pressure and downright rudeness from some patients, and we see a need to clarify what happens when you speak to a member of our reception team.

Our reception team are experts at ‘signposting’. They don’t direct you elsewhere so that we can avoid seeing you. Our reception team will ask what the problem is, no matter why you want an appointment. They aren’t nosey, and they’ve undoubtedly heard it all before. They ask you about your problem because they want you to have the most appropriate appointment in the quickest time possible. If you’re telling us that you have severe chest pain, we don’t want you waiting a few hours to see us; we want you to call 999. This happens more frequently than you might think.

*Please note* our receptionists are not allowed to book face to face appointments directly with a GP. All GP appointments have to be triaged by one of the Doctors first. Please do not blame the receptionist for this, they are working to the Partners' instructions.

You might want to see your usual GP because you like them and feel they know you and your medical history. But if you want or need to see a GP sooner than their first available appointment, you will have to speak to a different GP; they will be able to see your records. 

Sometimes you might want to see a GP for something that one of our nurses does routinely.

We’re encouraged to send people with a cold, diarrhoea or other minor ailments to the pharmacy.  Again, this isn’t because we don’t want to see you; this is because having minor ailments dealt with at the pharmacy means we have more appointments available to deal with suspected cancers, mental health problems and chronic conditions.  111 should be your first point of contact with suspected COVID symptoms.

In short, each one of our team became part of the NHS family because we want to help our patients, so please don’t feel that we don’t want to see you. Sometimes we can get a quicker, more appropriate result for you by asking you to see someone who isn’t your usual GP.

Thank you

Sue Uglow

Practice Manager, Trescobeas Surgery


Useful Links:

https://www.cornwall.gov.uk/health-and-social-care/mental-health/mental-health-safety-plans/

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website